Terms and conditions
This document sets out the terms and conditions for Made in Mada pty ltd (“We”, “Us” or “our”) to provide goods to any client (“You”). By accessing or using our website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time).These terms and conditions apply upon the date the first order is submitted by you and accepted by Us. These terms and conditions shall apply to any supply of Goods by Us to You to the exclusion of any other terms.
- We will supply you with the goods described in our proposal or website in accordance with this agreement.
- You will pay us the price for the goods specified in our proposal or website.
- We will deliver the goods as specified in our proposal. Unless otherwise stated under our proposal or website all goods are delivered on EXW basis. All risks of loss of or damage to the goods shall transfer to you on such delivery.
- If you do not take delivery of goods at the nominated address or otherwise at the time for delivery as provided in our proposal, we will be entitled to put the goods into storage at your cost. Your order is confirmed by the deposit and the deposit will be kept in case of cancellation.
- Our goods are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered faults or defects:
- Size: being a hand made article, the size can vary by +/-10% from the size ordered.
- Colour: the goods are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected.
- Fading: Placing goods in direct and continuous sunlight will cause them to fade.
- Design & Construction: Minor variations may be evident, which is due to the fact that the goods are handmade item including line/ weave thickness.
- Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic hand made and hand woven items.
Freight
Freight prices are calculated at checkout.
Once an item has been dispatched we will notify you via email with your tracking information.
Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.
When a request is made for a parcel to be delivered and left unattended you acknowledge that Made in Mada and their Representatives will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority.
If an item is in stock, once an order is received it will be dispatched within 1-2 business days. If not, allow us 10 days for your items to be weaved then shipped.
- You are responsible for any additional local customs and duties on your order.
- We are required by law to disclose the full value of the package contents and cannot alter this value.
- If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.
Returns and Refunds
Due to our product’s unique nature, and our commitment to slow fashion, we follow a zero-waste production process.
Each of our styles is hand-dyed, hand-woven from hand-harvested raffia fibres. Each piece is unique so its color and measures can vary, which is the beauty of the 100% Handmade process.
Your order has been woven, packed, and sent with love just for you.
Return Policy
CHANGE OF MIND BEFORE RECEIVING YOUR ORDER
We accept and understand a change of mind. We offer you a refund if your purchase is on backorder. To process the return, you will need to notify us by email within 5 days of placing the order on the website at info@madeinmada.net with your name, address, and order number.
For all items in stock, without the mention of “backorder”, we offer you a store credit valid for 6 months which can be used online only on our website www.madeinmada.net.
Returns
Only purchases completed from our online store may be returned.
You have 7 days from the delivery date to lodge a return request by email. After 7 days, items cannot be returned or refunded, unless deemed faulty.
We accept returns for change of mind once the order has been delivered to you in exchange for store credit only. The item must be returned in its original condition, unworn, unwashed, not stained and unsoiled, with original tags and no odors (including perfume). The product should be sent back in the Made in Mada tote bag provided with the order.
If these conditions are not met, the return will be rejected and returned to you at your own expense. No store credit will be offered.
Upon arrival of the product at the Made in Mada offices, you will receive a store credit valid for 6 months which can be used online only on our website www.madeinmada.net.
You are responsible for return shipping fees. All returns should be sent via a traceable postal carrier with a tracking number shared with Made in Mada. We will not endorse responsibility for packages that are not received if sent via a non-traceable carrier.
Shipping costs, customs duties and taxes are non-refundable. They will be deducted from your store credit.
You can return all your items within 7 days following the delivery date. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a credit.
Returns will only be accepted if it is in original condition, including unworn, unwashed and unmarked.
This includes fake tan, make up and ink. All returns must be returned in their original condition with original tags in its original placement as sold when shipped.
Refunds (if applicable)
We offer a refund if the style is faulty. You need to notify us within 7 days of receiving your product. You need to provide some pictures of the faulty item by sending us an email to info@madeinmada.net and the product should be sent back in the Made in Mada tote bag provided with the order.
If you wish to return your item please fill out the form here, add it to your return and mail it to :
Made in Mada
114 Mons Avenue, Maroubra, 2035 NSW Australia
Made in Mada reserves the right to reject a return and decline to refund, subject to applicable law, under the following circumstances:
That the items received were not in their original condition/packaging.
That the items received were received without proper or secure transportation packaging.
That you returned products that you were not entitled to return.
That items were missing from the return.
That you did not follow the return instructions.
That you otherwise failed to exercise reasonable care when returning items.
Once the parcel is received, we will send you a confirmation and will advise you of the following steps to follow.
For any enquiries contact us at info@madeinmada.net
Privacy
Made in Mada is committed to maintaining the privacy of our customers and will not reveal your personal information (collected for website authorisation) to external organisations.
Personal information will be stored securely and will only be used for the purpose of fulfilling your order.